Case Study: DIC Asia Pacific achieves accounts payable automation and threefold invoice-processing productivity with OpenText

DIC Asia Pacific drives accounts payable automation with OpenText

DIC Asia Pacific, a regional arm of a global fine chemicals company, faced fragmented, largely manual accounts payable processes after rolling out SAP across multiple entities. The finance team needed to standardize and centralize invoice processing to increase automation, reduce manual effort, and improve accuracy and supplier service.

DIC standardized on OpenText solutions—Vendor Invoice Management for SAP, Invoice Capture Center and Document Access—supported by OpenText Professional Services to centralize AP, automate capture, enable management-by-exception and handle complex freight and non‑PO invoices. The project auto‑scans and auto‑posts about 76% of invoices, enabled processors to handle roughly nine invoices per hour (a threefold productivity gain), delivered dramatically faster turnaround (reported as a 300% improvement), raised processing accuracy above target thresholds and created a scalable platform for up to 200,000 invoices per year.

Dic Asia Pacific

Suk Cheng Leong

Regional Senior Finance Manager