Case Study: Detroit Diesel achieves faster content updates and improved customer access with OpenText Web Site Management

Detroit Diesel Improves Online Communication with Open Text Web Solutions

Detroit Diesel, a global manufacturer of heavy‑duty diesel engines with roughly 900 distributor locations and 3,300 employees, faced a fragmented, insecure web presence with no central content management. Contributors relied on FrontPage and IT to post updates, causing duplication, slow turnaround (1–3 days), and difficulty finding service, parts and warranty information across departments.

The company deployed Open Text Web Site Management and launched the DDCSN extranet after an eight‑month migration, giving nontechnical contributors an easy interface, single sign‑on to 25 application portals, and improved workflows. Results included faster navigation (two–three clicks to content), about 52,000 monthly visits, one‑hour contributor training, reduced IT dependency, reusable content/graphics, and quicker review and publishing.

Detroit Diesel

Eric Pigeon

Manager of Service Communications