Case Study: Desjardins Group boosts operations availability and cuts IT incidents 30% with OpenText

Desjardins Group - Customer Case Study

Desjardins Group, Canada’s largest cooperative financial group, faced fragmented IT operations with more than ten silos and multiple sets of standards, processes and definitions. This complexity hurt governance, service availability and operational efficiency and threatened the Cooperative’s ability to scale and integrate acquisitions.

Working with Micro Focus Professional Services, Desjardins implemented ITIL-based process normalization and migrated to Micro Focus Service Manager, consolidating disparate environments and tools. The transformation boosted operations availability, cut yearly IT incidents by more than 30%, allowed the team to support more services with existing resources, improved customer service through a self‑service portal, and made acquisitions and regulatory compliance far easier to manage.

Desjardins Group

Trung Quach

Director IT