Case Study: Department of Human Services achieves 50% faster implementations and streamlined document processing with OpenText Captiva and Documentum

Department of Human Services breaks down information silos to improve quality of life for individuals and families

The state Department of Human Services, responsible for delivering services that improve quality of life for individuals and families, struggled with fragmented capture and imaging systems across counties and programs. Inconsistent capture rules, data silos and massive volumes of paper, fax and email attachments made sharing information slow and error-prone, risking delays in critical services.

DHS implemented ImageTrust from Image Access integrated with OpenText Captiva and Documentum xCP to provide a common, web-based capture and workflow platform with advanced extraction and tight line-of-business integrations. The solution cut capture-job implementation time by up to 50%, reduced processing errors and responsiveness times, delivered rapid ROI, and now supports roughly 400,000 pages scanned per day (about 300 million pages stored) for some 6,000 users.

Department of Human Services