Case Study: Delta Technology achieves improved performance and resource efficiency with OpenText ProVision

Delta Technology Connects Enterprise Needs and Strategies

Delta Technology, a wholly owned IT subsidiary of Delta Air Lines with over 1,200 employees, provides systems and services that touch every passenger interaction. Facing the need to fully document the organization from top to bottom, establish strategic alignment with business direction, and ensure IT systems were developed in an optimized way (balancing time-to-market, solution fit, and total cost of ownership), Delta Technology elevated Enterprise Architecture as a priority and sought a flexible, user-friendly tool to capture and communicate its environment.

The Business Architecture team selected OpenText ProVision to model strategy, processes, organization, policies, and technology. Using ProVision—illustrated by a Food for Purchase initiative that produced a strategy model with 100+ recommendations and facilitated 10 guided sessions with subject-matter experts—Delta relaunched the program successfully, improved cross-department collaboration and decision-making, eliminated wasted time and resources, and began realizing measurable performance gains within months.

Delta Technology

Sophia Y. Corker

Business Architecture Consultant