Case Study: Delhaize Group achieves faster, automated invoice processing and stronger compliance with OpenText Vendor Invoice Management for SAP

Delhaize Group Automating Invoice Management for Improved Efficiency

Delhaize Group, a Belgian international food retailer operating in seven countries with 138,000 employees, faced a fragmented European finance and IT landscape with more than 10 accounting systems. The company needed to standardize and integrate accounting processes, optimize accounts payable by increasing invoice-status visibility, automate data entry with OCR, and ensure timely, compliant financial reporting.

Delhaize selected Open Text Vendor Invoice Management for SAP and implemented it in five months with EoZen, reengineering A/P into automated, OCR-driven workflows and training users across the business. The result: staff invoice throughput rose from about 10,000 to nearly 30,000 per person annually, manual errors and SG&A costs fell, financial close times and IT expenses were reduced, and the company gained full transaction visibility, stronger KPI reporting and improved SOX/IFRS compliance.

Delhaize Group

Jean Luc Vandebroek

Vice President of Finance