Case Study: Dedagroup SpA achieves cost savings and improved fax reliability with OpenText RightFax

Dedagroup Calls Upon OpenText to Provide Fax as a Service

Dedagroup, a leading Italian IT services firm supporting about 3,600 organizations from three virtualized data centers, needed a secure, cost‑effective fax capability that would work over its VoIP network, integrate with clients’ ERP/CRM systems, and meet strict disaster‑recovery and SLA requirements—since fax remains legally important in many markets.

After testing, Dedagroup deployed OpenText RightFax as a Fax‑as‑a‑Service solution that integrates with its virtual environment and carrier VoIP links. The service delivers automated transmissions with full audit trails, faster provisioning, reliable disaster recovery, lower client overhead, and scalable, economical fax delivery—enabling Dedagroup to add fax to its service catalog and win additional customers.

Dedagroup

Simone Armari

Solution Architect and Presales Manager