Case Study: DDR Corp. achieves rapid, integrated document management and month-to-minutes disposition with OpenText Content Suite and Capture Center

DDR uses OpenText Mobile Wave Platform to create an effective mobile application startegy

DDR Corp., a manager of more than 100 million square feet of retail “power centers,” faced lengthy, fragmented document workflows that slowed acquisitions, dispositions and billing. Onboarding new properties meant ingesting thousands of files—often taking months—and unreliable document quality created downstream delays and billing disputes.

By standardizing on OpenText Content Suite Platform and OpenText Capture Center and integrating them with systems like Salesforce, DDR built a document‑centric onboarding process with project workspaces, a unified taxonomy and single‑click access. The result: due diligence timelines shortened from months to weeks, disposition document collection dropped from a month to minutes, automated moves into production taxonomy complete within four hours, invoice cycles sped from months to weeks, and the company grew ~20% in three months with only one additional corporate head count.

DDR Corp.

Kim Scharf

Senior Director of IT Enterprise Services