Case Study: IWB achieves streamlined multichannel invoicing and lower administration costs with OpenText StreamServe

Customer Communications Management: With OpenText, IWB develops document templates within a short term

IWB, a leading Swiss utilities provider serving the Basel region with energy, water and telecoms, faced growing pressure to generate and deliver 1.5 million invoices a year across multiple channels and devices. Their legacy output system was inflexible, required specialized SAP programming and a single expert to make layout changes, slowed processing and limited the ability to meet modern customer expectations.

IWB replaced the legacy system with OpenText StreamServe, implemented with partner Ajila AG, enabling template and text changes without bespoke programming and automated multichannel output. The change cut hardware needs, shortened document processing times, reduced administration costs and consolidated dozens of templates into a single, easily managed template — while opening the door to personalized marketing and improved customer communications and loyalty.

IWB

Marcel Holzer

Manager of SAP Systems