Case Study: Leading Health Care Services Company achieves greater efficiency and lower SAP costs with OpenText ECM Suite for SAP Solutions

Create greater efficiencies by deploying OpenText ECM Suite for SAP Solutions

This leading health care services company, with 175 years of experience—distributing one-third of medicines in North America and supplying IT to more than 70% of U.S. hospitals (200+ beds)—faced slow, manual, paper-based SAP processes. Critical pain points included processing some 3,000 multi-page vendor invoices daily and roughly 12,000 checks per month, high off‑site storage costs, misplaced files, and challenges meeting retention and legal requirements across a 15 TB database.

The company deployed Open Text Data Archiving for SAP Solutions and Open Text Document Access for SAP Solutions to scan and centralize SAP and non‑SAP content, automate workflows and retention approvals, and move historical data to an Open Text archive. The outcome: substantially less paper, faster AP/AR/travel cycles (AP risk to cash discounts reduced; AR processing sped up by 4–5 hours daily; travel reimbursements cut from ~2 weeks to 3–4 days), automated weekly archiving of ~200 GB/month to a 5 TB archive, reduced storage and headcount, and lower total cost of ownership.