Case Study: Raiffeisen Informatik Center Steiermark achieves 20% reduction in licence & maintenance costs and faster centralized document access with OpenText

Cost Structure And Processes Significantly Improved With Opentext Solution

Raiffeisen Informatik Center Steiermark (RICS), the full IT service provider for Raiffeisen Bankengruppe Steiermark, was managing customer records, SAP postings and transaction receipts across multiple local archives and drives. This fragmented landscape drove up staff, operating and licence costs, made searches cumbersome for users and hampered interoperability across the bank’s 4,500 workstations and 800 servers.

RICS implemented OpenText ECM Suite (Transactional Content Processing) as a central archive, migrating 4 TB of data in six months, upgrading tape robots and replacing three local platforms with a single web-accessible system that also digitized invoice processing. The consolidation delivered faster user access, roughly 20% savings in licence and maintenance costs, an anticipated one‑third reduction in internal support work, and a rapid ROI alongside a 20% increase in turnover.

Raiffeisen Informatik Center Steiermark

Ulfried Paier

Chief Executive Officer