Case Study: Corporate Synergies achieves higher productivity and lower costs with OpenText Fax2Mail

Corporate Synergies improves employee efficiency and customer service with cloud-based faxing solution, OpenText™ Fax2Mail

Corporate Synergies, a national insurance and employee‑benefits brokerage with about 225 staff serving 600 clients, faced inefficiencies from paper‑based faxing. Employees spent significant time walking to centralized fax machines and juggling phone calls and fax retrieval—an estimated 2,000 hours lost per year—slowing customer response and lowering productivity.

The firm deployed OpenText Fax2Mail, a cloud‑hosted email‑to‑fax solution that removed fax machines and related infrastructure and let staff send and receive faxes directly from email. The change accelerated issue resolution, boosted employee productivity (saving the equivalent of one full‑time position), improved customer service—particularly in the BenefitsVIP support team—and cut capital, telecom and maintenance costs.

Corporate Synergies

Anthony DiLallo

Vice President, Chief Financial Officer