Case Study: City of Sherwood achieves paperless, secure preservation of 125 years of records with OpenText Content Manager

Content Manager plays key role in preserving Sherwood’s 125- year-old history with user-friendly ORMS solution

Sherwood, Oregon—a growing residential city with more than 125 years of municipal records—faced fragmented, partly paper-based archives and a cumbersome electronic system that lacked clear retention policies. Repeated record loss from fires and poor storage, plus a time-consuming data entry process, left the city with gaps in historic council minutes, court records and other vital documents and created an urgent need for a city-wide, user-friendly, paperless records solution.

Sherwood adopted the Oregon Records Management Solution (ORMS) with Micro Focus Content Manager, a DoD 5015.2–certified, cloud SaaS implemented with Chaves Consulting. A phased, department-by-department rollout and drag-and-drop interface drove rapid adoption, enabled secure digitization of high-volume records (like court citations), established retention policies and procedures, and moved the city significantly closer to fully paperless, searchable, and permanently preserved archives.

City of Sherwood

Sylvia Murphy

City Recorder