Case Study: City Parklands Services achieves secure, cost-saving document sharing and 50% productivity gains with OpenText Content Manager

Content Manager integration with SharePoint streamlines and safeguards document management to increase stakeholder productivity

City Parklands Services (CPS), a Brisbane City Council subsidiary that runs South Bank, Roma Street and Victoria Parklands, needed a more secure and efficient way to share large, sensitive documents with external stakeholders while refreshing its SharePoint intranet. Relying on multiple file-transfer platforms for stakeholders without network access was costly and posed security risks, so CPS sought an integrated solution to streamline document management and external access.

CPS upgraded to SharePoint Online and implemented a native integration with Micro Focus Content Manager, delivered and supported by WyldLynx. The integration provides secure, transparent access to managed content—giving board members one-click access to packs, enabling remote CEO access during quarantine, and eliminating costly file-sharing platforms. CPS reports a 50% productivity gain for board members, annual cost savings, and growing use cases with plans to explore automation and a cloud-hosted Content Manager.

City Parklands Services

Heather Mitchell

Records Manager