Case Study: University of Southern Queensland achieves seamless compliance and cost savings with OpenText Content Manager

Content Manager integration delivers significant cost savings, streamlined working practices, and regulatory compliance

The University of Southern Queensland had to rapidly adapt to remote work during COVID-19, using OpenText’s Content Manager alongside its ServiceHub workflow platform to keep HR processes running digitally. However, the university needed a better way to meet strict legislative recordkeeping requirements for high-risk, high-value HR documents while reducing manual filing and improving searchability.

OpenText helped the University of Southern Queensland integrate ServiceHub with Content Manager through custom API-based automation, automatically exporting records into employee files with consistent metadata, unique IDs, and exception handling. The result was seamless compliance, faster audits, and major efficiency gains: more than 8,000 to 10,000 documents are now automatically exported each year, saving thousands of dollars and reducing audit work from hours or days to minutes.

University of Southern Queensland

Andrew Williams

Associate Director of People Services