Case Study: Department of Energy — Office of Legacy Management achieves centralized authoritative records and faster claims response with OpenText Content Manager

Content Manager and ControlPoint support a single source of authority; fulfilling the Department of Energy’s post-closure responsibilities and ensuring the future protection of human health and the environment.

The U.S. Department of Energy’s Office of Legacy Management (LM) oversees long-term stewardship of environmental and personnel records from more than 100 legacy sites, maintaining over four million records with retention periods often exceeding 75 years. LM’s existing, heavily customized electronic content system was siloed and hard to use—requiring 1,500 unique record codes, creating redundant file shares, and slowing responses to roughly 1,800 annual stakeholder requests (FOIA, litigation, and compensation claims).

LM migrated to OpenText Content Manager, consolidating 1,500 record codes into 100, leveraging analytics, auto-categorization, and workflows, and providing training and SharePoint resources to 500 users. The result: simple tasks now take minutes instead of days, a centralized authoritative repository with faster, more reliable responses (including quicker EEOICPA claim processing), better user adoption, and the ability for the Records Team to manage configuration internally while beginning to apply backup, disaster recovery and ROT analysis to further reduce unmanaged content.

Department of Energy