Case Study: Asia United Bank achieves up to 70% faster loan processing and streamlined operations with OpenText Case360

Consolidated and streamlined operations leads to multiple benefits for Asia United Bank

Asia United Bank, incorporated in 1997, is a retail bank focused on financial strength and delivering innovative products and services. The bank faced slow, paper-based loan processes and needed to modernize customer interactions by consolidating and streamlining operations.

By implementing OpenText Case360, Asia United Bank reduced loan application processing times by 50–70% within three months—bringing many cases down to 30 minutes or less—and consolidated to a single system. The project removed manual steps and paper, freed employees to perform higher‑value tasks, and improved customer service by giving loan processors more time to assist clients.

Asia United Bank