Case Study: Sprint achieves records control, reduced legal risk, and lower storage costs with OpenText Records Management

Communications giant minimizes corporate risks and storage costs with OpenText Records Management solution

Sprint Nextel, a major U.S. communications provider with tens of thousands of employees and millions of customers, faced uncontrolled growth in its Doc-Share repository: documents were hard to find, retention and disposition couldn’t be enforced, legal exposure from eDiscovery was rising, and storage costs kept multiplying. The lack of records designation and classification forced legal teams to sift through millions of documents, driving up risk and expense.

Sprint implemented OpenText Content Server with OpenText Records Management and Classifications, consolidating almost 300 classifications into 11 records families, automating retention rules, and using a distributed, user-friendly classification approach led by department project managers and legal communications. The result: more than 14 million documents classified, over 1 TB reclaimed, enterprise-wide classification coverage, improved compliance and document control, and a targeted 50% reduction in Doc-Share eDiscovery costs (previously estimated at over $1M/year).

Sprint

Scott Granger

Manager, Corporate Intranet, Portals & Content Management Systems, Sprint