Case Study: Global Pharmaceutical Company achieves 70% reduction in operating costs with OpenText Cloud Fax Messaging

Cloud Fax Messaging Saves Global Pharmaceutical Company 70% in Operating Costs

A global pharmaceutical company with more than 500 locations and tens of thousands of employees was burdened by an obsolete, fragmented fax infrastructure—high support and maintenance costs, no centralized administration, frequent downtime in remote regions, and IT resources tied up maintaining servers ahead of a forced upgrade.

The company deployed OpenText EasyLink Desktop Fax and Production Messaging, moving fax to a secure cloud with email integration and straight-through processing for back-office transactions. The rapid cloud rollout eliminated on‑prem servers, introduced pay‑per‑transaction pricing, and delivered over $1M in annual savings (about 70% cost-per-page), centralized management, automated outbound workflows, improved audit/archiving, and freed IT to focus on strategic initiatives.