Case Study: City of Richmond achieves greater efficiency and $2M in budget improvements with OpenText MBPM

City of Richmond improves efficiency and service, supports $2 million in budget improvements with OpenText MBPM

The City of Richmond, Virginia (about 200,000 residents) launched an e-government effort to bring services online but found many critical processes remained manual, lacking visibility, accountability and cross‑system integration. The city needed an intuitive, Microsoft‑friendly automation platform that could be deployed citywide to improve oversight and service delivery.

Richmond chose OpenText MBPM to automate workflows such as access provisioning for ~5,500 employees, change‑control notifications, the CAO status reporting process, and the CommonCents cost‑savings program. The solution streamlined operations, increased accountability and reporting, helped identify risks faster, supported more than $2M in budget improvements within a year, and earned multiple awards.

The City of Richmond