Case Study: City National Bank achieves 2–3× more testing throughput and an 85% reduction in QA time with OpenText

City National Bank - Customer Case Study

City National Bank, a U.S. financial services firm, needed to modernize its application development and QA to deliver faster, personalized experiences. Its 50–100 QA and development staff relied on manual processes—spreadsheets, screen captures and code reviews—that stretched release cycles to months, so the bank sought an agile, automated lifecycle to speed delivery and improve web, mobile and internal applications.

Working with Ninth Technologies, City National implemented a unified Micro Focus ALM solution (including UFT, Performance Center, Sprinter, LoadRunner and Runtime) to automate testing, create reusable test labs and run on‑demand load tests. The platform enabled 2–3× more QA work, reduced testing and quality‑monitoring time by 85%, cut test‑environment staffing in half, shortened release timelines and improved application quality, productivity and customer experience.

City National Bank