Case Study: Cincinnati Metro achieves simplified 24/7 GroupWise administration and faster mailbox access with OpenText GroupWise Mailbox Management

Cincinnati Metro - Customer Case Study

Cincinnati Metro, the public transit service of the Southwest Ohio Regional Transit Authority carrying 17 million rides a year with 834 employees, relies on GroupWise email to operate 24/7. Downtime can be costly and even dangerous during emergencies, and IT generalist Alan Bens needed a way to simplify mailbox administration while juggling network, firewall, server, and desktop support duties.

Micro Focus GroupWise Mailbox Management lets Alan remotely manage users’ rules, proxies, and resources, view mailbox details (archive location, disk usage), and enable/disable or delete rules without disrupting employees. The tool speeds tasks like granting executive access to former accounts, frees up admin time for other IT priorities, and helps keep GroupWise online and responsive around the clock.

Cincinnati Metro

Alan Bens

System Administrators