Case Study: CIBC Bank USA achieves modernized digital collaboration and faster, personalized service with OpenText Content Suite & Web Experience Management

CIBC Bank USA - Customer Case Study

CIBC Bank USA, a North American financial institution serving more than 1,300 U.S. employees, set out to modernize its intranet, content management and legacy scanning systems to improve search, streamline document organization, automate directories and deliver personalized, integrated access to internal applications and communications.

Working with OpenText and partners, the bank implemented OpenText Content Suite, Web Experience Management and TeleForm with a modern Smart View interface and personalized dashboards. The integrated solution simplified workflows and document retrieval, reduced cycle time and paper consumption, increased employee engagement and responsiveness, supported compliance and scaled to meet the bank’s growth—delivered on schedule and within budget.

CIBC Bank USA

Dean Haacker

Chief Technology Officer