Case Study: CIBA Vision cuts invoice turnaround to under 24 hours and manages increased AP workload with OpenText Process360

CIBA Vision reduces invoice turnaround, manages increased workload with OpenText Process360

CIBA Vision, the eye care unit of Novartis, provides contact lens products globally and was centralizing AP operations across multiple sites. The team relied on paper-based invoice routing via interoffice mail, which caused backlogs, lost invoices, poor visibility into document status, long vouchering delays (five to ten days), missed discounts, and strained month‑end processing as transaction volume rose.

CIBA implemented OpenText Process360 integrated with SAP workflow—scanning and indexing invoices, automated routing, email approvals, an online authorization database, and a web search for vouchered documents. The solution cut invoice turnaround to under 24 hours, handled a 37% increase in AP volume with only one additional hire (seven admins now process 6,000–8,000 vouchers/month), enabled 300 self‑service users, and restored visibility and control for better resourcing and continuous improvement.

CIBA Vision