Case Study: CenturyLink achieves large-scale automation and major man-hour savings with OpenText

Century Link - Customer Case Study

CenturyLink, a global communications, network, hosting, cloud and IT services provider with 43,000 employees and more than 55 data centers, faced intense competitive pressure and needed to free engineers from tedious, repetitive operations so they could focus on higher‑value work. The Managed Services Tools Engineering team needed a way to identify automation opportunities and deliver reliable, enterprise‑grade automation without disrupting compliance or mission‑critical systems.

Using Micro Focus Server Automation, Network Automation and Operations Orchestration—supported by partners Riverturn and Georgia IT—CenturyLink adopted a phased, layered automation approach that let teams build trust and iterate safely. The result: massive time savings and redeployment of staff to strategic tasks, automated server patching (reducing dedicated staff from 12 to 1), accurate asset and licensing accounting for audits, faster recovery and standardized configurations, improved compliance (PCI/SOX) and richer automated reporting for proactive operations.

CenturyLink