Case Study: Central Vermont Public Service achieves streamlined records management and e-discovery compliance with OpenText

Central Vermont Public Service Manages Records and Meets e-Discovery Requirements

Central Vermont Public Service (CVPS), the largest utility in Vermont serving 157,000 customers, faced growing challenges managing massive volumes of structured and unstructured information across the organization while meeting strict federal and state compliance and e-discovery requirements. The company needed a way to find and control records quickly, improve business processes, and demonstrate authoritative disposition of information.

CVPS implemented an enterprise content management environment using OpenText Content Server and OpenText Records Management, applying an “Information Asset Management” program, scanning, workflows, and e-forms across HR, legal, operations and support. The solution centralized searchable content, sped information retrieval from days to seconds, improved collaboration and records control, strengthened compliance and e-discovery readiness, and delivered greater productivity and return on investment.

Central Vermont Public Service

Chuck Piotrowski

Corporate Records Manager