Case Study: Canal Digital Kabel AS achieves digital mobile contracts and faster service with OpenText Communications Center CRM

Canal Digital Kabel Customer Proposals and Contracts go Digital and Mobile in the Cloud

Canal Digital Kabel AS, part of Telenor Norway, is a major TV and broadband provider serving over 500,000 households. Its 150-person field sales force relied on a paper-based process for proposals and contracts that was error-prone, required manual rekeying and scanning, and delayed customer onboarding and visibility in Salesforce CRM.

Canal Digital Kabel implemented OpenText Communications Center CRM integrated in real time with Salesforce, enabling sales reps to generate proposals, capture digital signatures on iPads, and store signed PDFs directly in the cloud. The solution was deployed quickly with configuration only, delivered immediate call-center visibility, boosted field conversion rates, reduced acquisition costs, and has captured more than 11,000 consumer contracts while being extended to commercial clients.

Canal Digital Kabel AS

Sindre Wrangell

Head of FrontEnd IT Development