Case Study: Teleflora achieves full requirements traceability and effective team collaboration with OpenText Caliber

Caliber delivers full alignment to business requirements and enables effective team collaboration

Teleflora, a Los Angeles–based florist network that routes orders to over 10,000 member shops and handles millions of orders during peak periods, needed a more reliable way to capture and manage IT requirements. Their Business Analyst team faced collaboration problems with a legacy tool—team members could accidentally overwrite each other’s work and the structure lacked traceability—challenges that intensified when launching a major web-based product management system.

Teleflora implemented OpenText Caliber to provide source control, full traceability, version history and baselining. Caliber allowed logical grouping and reuse of requirements, automatic propagation of changes across use cases, and controlled approvals, delivering a single source of truth, faster response to business needs, improved product quality, reduced rework and positive user feedback on ease of use and vendor support.

Teleflora

Lisa Mills

Business Analyst