Case Study: Calgary Police Service achieves secure, 24/7 access and streamlined records management with OpenText

Calgary Police Service Secures Documents and Records

The Calgary Police Service (CPS), serving Calgary, Alberta with more than 1,900 officers and 700 civilian staff, faced slow, insecure and inconsistent document handling: case files were stored as hardcopy or on disparate drives, inaccessible 24/7, hard to inventory or manage, and vulnerable during staff turnover. CPS needed a secure, reliable records-management system that enforced retention rules and standardized how teams worked.

CPS implemented OpenText Content Server and Records Management, digitizing case files, adding automated loaders and custom agents to create and route case folders, and changing workflows so CPIC records are saved directly as PDFs. The result: improved security and access (24/7 from any networked PC or laptop), stronger permissions and audit trails, faster CPIC processing (within a 12-hour shift), greater collaboration with the Crown, increased productivity, and the ability to purge nearly half a million records under automated retention rules.

Calgary Police Service

Christina Chan

Senior Programmer/Analyst