Case Study: Buncombe County achieves streamlined information sharing, reduced paper use and improved efficiency with OpenText Document Management (eDOCS Edition)

Buncombe County Shares Information, Reduces Paper Usage, and Improves Efficiencies Using OpenText Enterprise Content Management, eDOCS Edition

Buncombe County, a North Carolina local government with roughly 1,900 employees across nearly two dozen departments, was hampered by paper-based processes, lost or misfiled records, duplicated files, and high storage costs. Departments worked in silos and relied on multiple standalone applications, making information sharing slow and inefficient and prompting a search for a document management solution that could integrate with existing systems.

The County implemented OpenText Document Management and Records Management (eDOCS), integrating with CJIS, Lawson ERP and custom connectors to digitize records, automate HR workflows, and enable online job applications. The rollout eliminated duplicate paper files, secured and centralized records (including more than 350,000 scanned personnel pages), reclaimed office space, sped processing (applications reach hiring managers days sooner), and delivered measurable time and cost savings while improving access and customer service.

Buncombe County

Juliana Austin

Information Technology, Document Management