Case Study: James Hardie Building Products Inc. achieves scalable, cost-saving cloud B2B modernization with OpenText B2B Managed Services

Building products leader renovates its business network with cloud-based B2B platform

James Hardie Building Products, a global leader in fiber‑cement siding with operations in the US, Australia, New Zealand and the Philippines, faced an aging on‑premises EDI platform that limited scalability and imposed hardware, software and staffing constraints. The legacy system threatened the company’s plans to expand into Europe and Asia and relied heavily on a single EDI analyst, creating operational risk for global growth.

James Hardie moved to OpenText B2B Managed Services, a cloud‑based B2B platform that handles onboarding, mapping, translation, monitoring and partner enablement. The hosted solution eliminated costly hardware, delivered global, multilingual support and faster partner onboarding (50+ U.S. partners live), improved transaction visibility and alerts, reduced SLA issues and lowered total cost of ownership while enabling scalable international rollouts.

James Hardie Building Products Inc.

Wayne Ly

Business System Director