Case Study: Boubyan Bank achieves dramatic processing-time cuts and improved customer service with OpenText Content Server

Boubyan Bank Deposits Documents with OpenText to Improve Customer Service, Drastically Cutting Processing Times

Boubyan Bank, a Kuwait-based Islamic bank, was hampered by paper-based account, loan and card application processes and reliance on email attachments, which led to lost documents, slow retrieval, compliance risk and customer wait times measured in days. The bank needed a scalable, secure long-term archive and a way to document and audit transactions more efficiently.

Working with OpenText and local partner MGS, Boubyan implemented OpenText Content Server with automated workflows and electronic forms and trained 650 users. The solution integrated with core banking, eliminated document loss, provided a searchable archive of over one million documents, and cut application processing from days to as little as 15–20 minutes, improving customer service, reporting and regulatory compliance.

Boubyan Bank

Shadi Abu Shamma

Project Manager