Case Study: Bluesource achieves enhanced managed-services monitoring and tailored reporting with OpenText AppManager

Bluesource - Customer Case Study

bluesource, a global information-management firm that supports some of the world’s most complex messaging environments, needed a managed service that could take daily responsibility for clients’ messaging systems and provide regular, actionable performance insights across diverse on‑premises and cloud infrastructures.

Working with Micro Focus, bluesource deployed AppManager (and Module Builder) to monitor and report on messaging applications, integrate monitoring data with CRM/help‑desk tools, and centralize operations in a Service Management Center. The result is full visibility, automated incident capture, customizable reports and trend analysis, faster problem resolution, and freed-up IT resources—delivering immediate client benefits (for example, improved operations for WWF‑UK) and a refreshed, more competitive managed‑service offering.

Bluesource

Tim Grieveson

Chief Information Officer