Case Study: Biomedical Systems saves $2.4 million annually and halves ECG turnaround times with OpenText Process360

Biomedical Systems Saves $2.4 Million Annually via Streamlined Clinical Trial Process

Biomedical Systems, a global leader in pharmaceutical clinical trial services with 450 employees and 35 years’ experience, supports about 200 active trials and processes roughly 10,000 ECGs per month. Its legacy, paper-based ECG workflow required five to six hand-offs across multiple systems, took about an hour of labor per ECG and two days on average to deliver results, and consumed roughly 400 IT hours per week—limiting quality, turnaround times, scalability, and profitability.

Working with Byrne Software Technologies, Microsoft, and OpenText, Biomedical Systems built eStore on Microsoft SharePoint with OpenText Process360 to automate data-driven ECG routing, web-based cardiologist review, and configurable study workflows. The solution halved turnaround times (guaranteed one-day delivery, 30-minute escalation for major events), cut manual effort dramatically (about 4,500 labor hours saved monthly and $180K monthly in labor), eliminated paper storage costs (~$180K/year), yielded weekly IT savings (~240 hours), and delivered an expected annual savings of $2.4 million with full ROI in under 24 months.

Biomedical Systems

Mike Brown

Executive Director, Software Development