Case Study: Bidco Africa Ltd achieves up to 70% efficiency gains and streamlined SAP processes with OpenText Extended ECM

Bidco Africa streamlines SAP® business processes with OpenText

Bidco Africa Ltd, a leading FMCG manufacturer and marketer serving 350 million consumers across Eastern, Central and Southern Africa, faced high costs and delays from manual document handling across its Shared Service Center functions (accounts receivable, payment approvals, master data). With content distributed across locations, the company needed a 360-degree, in-context view of documents inside SAP to improve governance, speed and accuracy.

Working with Avaali Solutions, Bidco implemented OpenText Extended ECM for SAP Solutions (plus Vendor Invoice Management, Invoice Capture Center and Document Access) in a phased rollout (core in 4.5 months, full deployment in 8.5 months). Documents are now digitized and available in SAP context, enabling automation, simpler audits and faster decision-making—yielding up to 70% efficiency gains (50% payment approvals, 40% reconciliations, 50% accounts receivable, 70% master data) and rapid, lower-cost processing.

Bidco Africa Ltd

Alkane Patel

Head of IT