Case Study: Bernalillo County achieves automated accounts payable and faster invoice processing with OpenText Vendor Invoice Management for SAP

Bernalillo County Automates Accounts Payable with OpenText and SAP

Bernalillo County, New Mexico — a local government serving over 650,000 residents with nearly 2,500 employees across 24 departments — struggled with a decentralized, paper-based accounts payable process that handled roughly 3,500 vendor invoices per month. Lack of system visibility led to delays, errors, vendor complaints and heavy manual workload, prompting the county to centralize and automate invoice handling.

The county implemented OpenText Vendor Invoice Management and Invoice Capture Center integrated with SAP, using OCR, centralized scanning and workflow-based approvals. The automated solution delivered faster, more accurate invoice processing, real-time visibility and reporting, fewer errors, improved vendor relations and a productivity gain equal to one full-time position—while meeting aggressive processing KPIs (e.g., 95% scanned/validated within two business days).

Bernalillo County

Amy Childers

Financial Projects Coordinator