Case Study: Benders Sverige achieves faster, personalized and cost-effective document communications with OpenText Communications Center Enterprise

Benders builds better communications with OpenText

Benders Sverige AB, a family-owned Nordic manufacturer of roofing, paving and construction materials, faced a shift to digital ordering and reduced personal contact with customers. As part of its M3 ERP rollout, the company found that changing document templates required IT involvement, causing delays (average 8.3 days) and limiting opportunities for personalized communication in quotations, invoices and orders.

Working with partner Swedwise, Benders deployed OpenText Communications Center Enterprise using an agile approach and out‑of‑the‑box configuration. The solution enabled business users to compose, preview and personalize multichannel documents without IT, cutting template-change time to under 30 minutes, lowering costs, improving customer and supplier relationships, and boosting staff engagement.

Benders Sverige

Mathias Olsson

Operations Manager