Case Study: Barrick Gold achieves centralized knowledge sharing and enhanced collaboration with OpenText Communities of Practice

Barrick's Knowledge Centre Promotes Employee Awareness and Collaboration

Barrick Gold Corporation, the world’s leading gold mining company headquartered in Toronto with 26 operating mines and over 20,000 employees, needed a way to capture and share organizational expertise and best practices. Information was fragmented across multiple repositories, personal drives and intranet sites, making it difficult to find current policies, standards and critical procedures and putting institutional knowledge at risk.

Barrick created the Barrick Knowledge Centre on OpenText Content Server using the Communities of Practice module—leveraging wikis, blogs, forums, strong search and a standard template—piloting in two departments and expanding to 10 (many sites also translated into Spanish). The centre improved global access to experts and documents, reduced duplicate work (for example, a role profile that once took an hour was reused and edited in minutes), increased collaboration and document views, and established content champions to sustain the Knowledge Centre as the company’s official institutional memory.

Barrick Gold

Tony Santillan

Senior Manager of Projects in the Information Management and Technology (IMT) Group