Case Study: Bancomext achieves regulatory compliance and 66% faster account setup with OpenText Identity & Access Management

Bancomext - Customer Case Study

Bancomext, a state‑owned Mexican bank that finances small and medium exporters, needed to modernize identity management to comply with new government rules requiring a single solution for all electronic resources used in online banking. The bank also faced security and operational challenges: employees juggled multiple user IDs and passwords, access provisioning was manual and slow (taking about two days), and the process risked oversight across several departments.

Bancomext deployed Identity Manager and Access Manager on SUSE Linux to provide automated provisioning, role‑based access, centralized password policies, a self‑service password portal, and single sign‑on with token-based MFA. The solution is live for 900 users (planned to grow to 2,500), cut account setup time by 66% (from two days to a few hours), reduced helpdesk calls by about 15%, and tightened security and regulatory compliance.

Bancomext

Norma Zaldivar

Head of Systems