Case Study: Balch & Bingham achieves centralized, secure, matter-centric document management with OpenText eDOCS DM

Balch & Bingham LLP Represents Client Matter with Open Text Document Management

Balch & Bingham LLP is a corporate law firm with six offices, more than 500 employees and 250+ attorneys that needed a seamless, firm‑wide way to manage client matter work. The firm faced inconsistent deployments of its document system, scattered client files on individual network drives, slow document turnaround, retention and traceability gaps, and mounting security and risk‑management concerns—especially as email became a primary business channel.

To address this, Balch & Bingham standardized on Open Text Document Management, eDOCS Edition, deploying eDOCS clients, Outlook extensions and Dynamic Views firm‑wide and using a SharePoint extranet for secure client access. The result is a centralized, secure and traceable document repository with faster search and turnaround, improved information sharing and consistency, better risk management and easier onboarding/offboarding and document export/import for client matters.

Balch & Bingham

Rhonda Lewis

Senior Systems Application Analyst