Case Study: AmerisourceBergen achieves scalable, reliable high-volume document distribution with OpenText

Automates contract management, expedites processes for enhanced relationships and profitable returns with OpenText MBPM

AmerisourceBergen, a leading pharmaceutical distributor, worked with OpenText Professional Services to re-architect its customer communications management environment using OpenText Exstream and Output Manager. The company needed a more scalable, reliable way to handle rapidly growing distribution volumes across nearly 30 centers, including high-demand business for Walgreens, while maintaining accuracy, timeliness, and customer communication preferences.

OpenText Professional Services helped AmerisourceBergen centralize data and redesign the solution so documents could be printed, bundled, and distributed efficiently across channels. The result was the ability to produce about 20,000 Driver Ready Packs and more than 250,000 documents each day within a three- to four-hour window, along with fewer service calls, fewer delivery errors, reduced printer costs, and annual savings in the millions.

AmerisourceBergen

Scott Marshall

Director of Applications Development