Case Study: Insurance Corporation of British Columbia achieves digital claims transformation and increased efficiency with OpenText Content Suite

Auto Insurance Provider Enhances Efficiency And Service With New Digital Claims Management System Supported By Opentext Content Suite

The Insurance Corporation of British Columbia (ICBC) is a provincial Crown corporation that provides universal auto insurance and oversees driver and vehicle licensing in B.C. Faced with outdated manual claims processes, the need to extract more value from information while staying compliant, and pressure to meet rising customer expectations without increasing rates, ICBC sought a modern, scalable way to improve efficiency and service.

ICBC implemented OpenText Content Server and Content Suite to digitize claims management and centralize content governance. The solution transformed claims support, extended the business value of managed information, and increased operational efficiency—helping ICBC better serve customers and stakeholders while supporting its mission of affordability.

Insurance Corporation of British Columbia

Dan Schick

Manager of Business Information and Digital Solutions