Case Study: Astellas Pharma minimizes server alert noise and automates compliant incident recording with OpenText

Astellas needed to reduce the number of alerts the IT department was dealing with during server maintenance without interrupting important alerts

Astellas Pharma, a global R&D‑focused pharmaceutical leader based in Japan, faced a flood of monitoring alerts from about 1,000 servers during upgrades and monthly patches. Manual, paper‑based maintenance requests and outsourced embargoes led to tens of thousands of superfluous alerts that buried important warnings and created compliance risks—Astellas needed to reduce needless alerts while ensuring a single event per incident for J‑SOX reporting.

Aegis, with Micro Focus AppManager integration, replaced paper forms with web‑based maintenance requests that automatically suspend and resume monitoring per server, require defined start/end times, and centralize history and approvals. The change eliminated the alert deluge and related “ignore” emails, ensured one recorded event per incident for compliance, and let IT focus on critical issues while improving operational efficiency.

Astellas Pharma