Case Study: Bernicia Homes achieves proactive threat detection and reduced alert fatigue with OpenText ArcSight Intelligence

ArcSight Intelligence for CrowdStrike provides deep cyber intelligence insight to proactively prevent attacks and educate users

Bernicia Homes, a not‑for‑profit housing association in Northeast England serving over 60,000 customers, identified cybersecurity as a top organizational risk. With sensitive personal data at stake and increasingly sophisticated attacks, the team needed a proactive way to detect lateral movement, anomalous behavior and potential data exfiltration across its private‑cloud VDI environment.

They deployed ArcSight Intelligence for CrowdStrike, using a zero‑footprint integration to repurpose existing CrowdStrike telemetry. In a 45‑day proof of concept the solution analyzed 100+ million events and distilled them into a handful of high‑quality threat leads, with clear visualizations, nuanced behavioral analysis and weekly threat‑hunting support. The result was faster, more targeted investigations, reduced alert fatigue and greater confidence in protecting customers and staff.

Bernicia Homes

Adam Watson

Head of Security and Infrastructure