Case Study: Natural Gas Company boosts document security and access with OpenText

An operator of critical infrastructure with over 2 million customers protects documents and smooths process flows with OpenText Content Management

Natural Gas Company needed a safer, faster way to manage critical records after relying on paper documents proved risky, especially when a tornado damaged one of its storage facilities and destroyed some files. Using OpenText Content Management and related services, the company wanted to protect required asset records, improve access to archived documents, and support employees who needed information in the field.

OpenText implemented document scanning and content management so users could search metadata and retrieve records almost in real time across devices. The result was stronger document security, better resiliency, and improved efficiency; the CIO said the solution paid for itself “ten times over” and helped avoid a major catastrophe. Natural Gas Company also cited reduced paper use, more than one million customers moved to paperless billing, and strong performance from OpenText in uptime and cybersecurity.