Case Study: American Education Services achieves paperless, faster loan processing and lower costs with OpenText Process360

American Education Services eliminates outdated methods, streamlines service for customer satisfaction with OpenText Process360

American Education Services (AES), the commercial arm of PHEAA and a major provider of student financial aid services, was facing significant growth while relying on paper and microfilm that created delays, high storage costs and limited accessibility across departments.

AES deployed OpenText Process360 to centralize imaging and workflows—scaling from an initial 300 users to support thousands and managing millions of documents. The solution eliminated the microfilm operation, sped up loan processing and customer service, improved security and disaster recovery, reduced operational costs, and made documents available 24x7.

American Education Services

Eric Gerhards

IT Manager, American Education Services