Case Study: Major Telecommunications Operator achieves faster, higher-quality software delivery with OpenText Software Delivery Management

ALM Octane supports a move to agile testing across multiple teams, boosting transparency, efficiency and speed of application development

Major Telecommunications Operator, formed from a merger of two large organizations, needed to integrate people, processes, and systems while managing a dramatically expanded application landscape. With the merger doubling both its applications and vendor base, the company required tighter coordination and better control across internal and external teams. It had previously used OpenText Application Quality Management and turned to OpenText Software Delivery Management to support its shift from waterfall to agile and DevOps practices.

OpenText implemented OpenText Software Delivery Management as a central platform for requirements, development, testing, and release management, with a phased transition and training to avoid business disruption. Integrated with DevOps pipelines and automated testing, the solution improved collaboration, visibility, and productivity. Major Telecommunications Operator cut test case execution time by 60% and reduced defect turnaround times to under 24 hours, helping deliver higher-quality software faster and at lower cost.