Case Study: AllOne Health Resources achieves secure, efficient medical-record exchange with OpenText RightFax

AllOne Health Resources ensures security, enhances customer service with OpenText RightFax electronic document delivery

AllOne Health Resources, a leading U.S. provider of occupational health and medical management services serving more than 1,000 companies and 1.5 million employees, struggled with the daily transfer of hundreds of time-sensitive medical records. Manual faxing created security and privacy risks, tied up staff with physical distribution across a large facility, and slowed response times under stringent turnaround and HIPAA-like requirements.

Working with Ingenium, AllOne deployed OpenText RightFax and the RightFax Connector for Microsoft Exchange, integrating faxing with Microsoft Exchange so employees send and receive faxes at their desktops. The solution secured document delivery with audit trails, enabled remote access and faster turnaround, and freed staff from manual fax management so they could focus on client service.

AllOne Health Resources

Jim Foster

System Administrator, AllOne Health Resources