Case Study: Alliance Healthcare achieves faster, automated contract approvals and improved customer service with OpenText MBPM

Alliance Healthcare Improves Customer Service With Instantly Accessible, Automated Approvals Managed Through Opentext MBPM

Alliance Healthcare (Distribution) Ltd, a leading UK distributor and wholesaler of pharmaceutical and healthcare products, faced delays and lost business from its paper-based Trading Agreement Proposal (TAP) process. About 30 multi-page TAPs a week were physically routed for multiple approvals, which led to lost paperwork, slow sign-offs, poor visibility, and bottlenecks across sales and finance.

The company implemented OpenText MBPM to automate TAP initiation, routing, sign-off and finance analysis, providing real-time visibility, searchability and an audit trail. The digital workflow accelerated approvals, improved data accuracy and productivity, reduced delays and risks of lost contracts, and is now being extended to other customer onboarding processes.

Alliance Healthcare