Case Study: Alfa-Bank achieves 100% transparency of online transactions with OpenText (Micro Focus Operations Bridge)

Alfa-Bank gains vital transparency of online transactions with Micro Focus Operations Bridge

Alfa-Bank, one of Russia’s largest private banks with a major presence in Ukraine, faced growing demand for online banking services—averaging about 2,000 concurrent sessions and high hourly transaction volumes—making 24x7 availability, performance and transparency critical. The bank needed a way to monitor user experience and IT infrastructure in real time to detect issues early and protect revenue-generating customer channels.

ALG Systems implemented Micro Focus Real User Monitoring and Operations Bridge to combine passive transaction tracking, infrastructure and network visibility, event correlation, log intelligence and automation into a single view. The solution delivered 100% transparency of IT and business performance via unified dashboards and automated reports, aligned KPIs across teams, enabled faster root-cause analysis and decision-making, and created a roadmap to expand the approach across the bank.

Alfa Bank